Brio and Elan Shop


  1. What is the refund and exchange policy?
    Unfortunately, we do not offer refunds nor exchanges.

  2. Can I change my address after purchase?
    Yes, please let us know through Instagram’s direct messages.

  3. When can I expect my order to be delivered?
    Within 1-2 days for ready items. Personalized items may take between 3-5 days. You will be informed if there will be any delays regarding your order.

  4. Can I change my personalization after ordering?
    Unfortunately, once personalized orders have been made, we won’t be able to change it.

  5. Do you ship outside of Kuwait?
    Yes, we do. Kindly provide us with the correct address to receive your order.